User Support

April 25, 2017
ehr-communication-optimum-healthcare-it

Planning for an EHR Implementation?  Don’t Overlook Communication

Read Time: 4 min While not explicitly responsible for building or activating the EHR system that will revolutionize your organization, it's important to have a person or team dedicated to communicating with your end users – at all stages of the system's life cycle.
December 19, 2016

Help Desk Management: Options, Influences, Alternatives, and Best Practice

Read Time: 6 min Through the wave of enterprise electronic health record (EHR) implementations over the past ten years, many organizations come to the conclusion that their traditional help desk management is not an adequate resource for their end-users; Particularly the clinically oriented end-users. This blog post examines options, influences, alternatives, and best practice for help desk management.