It turns out the implementation of your Electronic Health Record system (EHR) was the easy part. However expensive and arduous the implementation phase of your EHR system was, you now need to support it. Have you designed and established a functional support model? Are you struggling to provide support to your end-users? If you are struggling to manage and maintain these functions, there’s a reason. The implementation of the EHR was a capital expenditure for a one-time event and more importantly, no live users were working in the system. Ongoing EHR support is real. It’s funded through operations. And it’s forever.
Optimum Healthcare IT’s Managed Services consultants recognize the difficulty many organizations are experiencing with ongoing user and system support, regarding both quality and cost. EHR support is all-consuming to an IT department. The technology support of other organizational priorities such as ICD-10, telemedicine, patient engagement, population health, and predictive analytics are falling short.